Legal Conditions

1. Purpose, scope and acceptance

These Legal Conditions apply to the website, mobile application and digital services offered under the Play&Pair brand in Spain (together, the Service).

By creating an account or using a feature that requires acceptance, you confirm that you have read and agree to these conditions. Visits to public pages remain subject to the applicable access, intellectual property and lawful-use rules. If you disagree, do not register or use the relevant features.

Specific terms displayed for a tournament, ranking, registration or payment form part of the relevant agreement. If they conflict with these conditions, the specific terms prevail for that transaction, subject to mandatory law.

2. Operator and contact details

Play&Pair is a digital product owned by WIXYS GLOBAL SOLUTIONS, S.L., the entity that operates the Service. Questions, incidents and complaints may be sent to the stated email address. We will aim to acknowledge and answer them within a reasonable time according to their nature.

3. The Service and Play&Pair's role

Play&Pair provides tools to create and promote tournaments and rankings, manage participants, draws, matches, results, communications, registrations and, where enabled, competition-related payments.

As a general rule, Play&Pair acts as a technology provider and intermediary. The organizer or club identified on the activity page designs and delivers the sporting experience, sets its rules, confirms venue availability and is responsible for proper performance. If Play&Pair directly organizes an activity, this will be stated before registration.

Publishing an activity does not mean that Play&Pair owns the club, automatically books courts or independently guarantees that the event will take place. We may carry out reasonable checks, but the organizer must verify availability, permits, insurance and venue conditions.

4. Accounts, age and security

You must provide truthful, current and sufficient information, keep your credentials confidential and notify us promptly if you suspect unauthorized access. You are responsible for activity through your account unless it results from a cause attributable to Play&Pair.

You must be at least 18 and have sufficient legal capacity to contract or pay on your own behalf. Minors may only use the Service with the involvement and authorization of a parent or legal guardian and subject to each activity's age limits. Organizers must implement the applicable authorization and safeguarding measures.

You may not impersonate another person, transfer your account, create automated accounts or use another person's credentials without authorization.

5. Organizer and club obligations

Anyone publishing or organizing an activity through Play&Pair represents that they are entitled to do so and agrees to provide complete, accurate and current information.

• Confirm the courts, timetable, capacity, staff, permits, insurance and safety measures required.
• Clearly define the format, level, categories, prizes, price, taxes, cancellation policy and participation requirements.
• Comply with applicable sports, consumer, tax, employment, child safeguarding and data protection rules.
• Handle incidents, changes, cancellations and claims concerning the sporting service, without prejudice to assistance offered by Play&Pair.
• Do not publish misleading, discriminatory or unlawful content, or content that infringes third-party rights.

6. Player participation and conduct

When registering, you must review the activity page and follow its rules, timetable, level, age, equipment and conduct requirements. You must also provide accurate information and take part only when fit to do so safely.

Sport involves inherent risks. Neither these conditions nor any organizer statement excludes liability that cannot legally be excluded. If you are unsure about your fitness, consult a healthcare professional before taking part.

Players must treat other players, organizers, clubs and staff respectfully. Fraud, threats, harassment, result manipulation or conduct that jeopardizes safety or competition integrity may lead to removal from an activity or account suspension, subject to applicable safeguards.

7. Registration and electronic contracting

Before confirming a registration or payment, you will be shown the essential available information: organizer identity, activity, date, location, total price, fees, cancellation policy and steps required to complete the transaction.

You can review and correct your data before confirmation. A transaction is received when the platform displays or sends a confirmation. We keep the electronic record as necessary to provide the Service and meet legal obligations; available information can be accessed from your account or requested through our contact channels.

Contracts may be concluded in Spanish or English. A place may depend on payment confirmation and capacity. Starting a checkout session does not reserve a place until the system confirms the transaction.

8. Prices, fees and payments

For the Spanish launch, amounts are displayed in euros and include applicable taxes where legally required. Before payment, the registration price, any Play&Pair fee and other applicable items will be itemized. Later price changes do not affect confirmed transactions.

Online payments may be processed by authorized third-party providers such as Stripe and are also subject to their technical terms. Play&Pair does not store full card details. Card issuers may reject payments or require security checks.

The organizer authorizes the deduction of fees and other amounts displayed and accepted in the relevant flow. Each party is responsible for its tax obligations. No undisclosed charge will be added after confirmation.

9. Cancellations, changes and refunds

Each activity's cancellation policy is displayed before payment and may provide a free-cancellation window. If a player cancels within that window, the applicable refund will be processed. Outside it, the amount may be non-refundable where clearly disclosed and permitted by law.

If the organizer cancels or makes a material change that the player does not accept, amounts charged for the unperformed service will be refunded, including all items that must legally be reimbursed. Refunds are normally made to the original payment method and the time taken to appear may depend on the payment provider.

The 14-day withdrawal right may not apply to leisure services where the contract provides for a specific date or period of performance, under consumer law. Where the right does apply, information on how to exercise it will be provided. Nothing in these conditions reduces mandatory consumer rights.

For an incident concerning the sporting activity, we recommend contacting the organizer first; for platform or payment-processing issues, contact Play&Pair. This does not restrict your right to complain to a competent authority.

10. Courts, clubs and third-party services

Where Play&Pair facilitates court-payment management, the organizer must provide accurate booking details and confirm the cost, taxes, club, timetable and conditions. The platform does not replace confirmation from the club unless expressly stated.

The Service may include third-party maps, links, payment gateways, sign-in methods or other features. Their terms may also apply. Play&Pair is responsible for legally required care in selecting and integrating providers but does not control independent external services.

11. Content and intellectual property

Play&Pair's technology, design, trademarks, software and original content are protected by intellectual and industrial property rights. You receive a limited, personal, revocable, non-exclusive and non-transferable license to use the Service under these conditions.

You keep your rights in content you upload. For as long as needed to provide and promote an activity you choose to publish, you grant us a non-exclusive license to host, reproduce, technically adapt and display that content in the Service. You represent that you have the necessary rights and permissions, including for images, logos, results and participant data.

We may remove or restrict content where there are reasonable indications of illegality, rights infringement, user risk or breach of these conditions. A contact channel will be available to report allegedly illegal content or challenge a removal.

12. Prohibited use

You may not use the Service for unlawful, fraudulent or harmful purposes; seek unauthorized access; interfere with security; scrape data at scale without permission; introduce malware; bypass technical limits; resell access; manipulate payments, rankings or results; or infringe third-party rights.

We may take proportionate steps to prevent abuse, protect the community and comply with legal requirements.

13. Availability and Service development

We work to keep Play&Pair available and secure but do not guarantee uninterrupted operation. Maintenance, updates, network incidents or force majeure may occur. We will give notice of material interruptions when reasonably possible.

We may modify, add or remove features. If a change materially affects a service already purchased, we will honor our commitment or provide the remedy required by law.

14. Suspension and account closure

You may stop using the Service and request account closure, subject to pending transactions, retention obligations and third-party rights.

We may restrict or suspend access for a serious or repeated breach, security risk, fraud, legitimate unpaid amount or legal requirement. Where appropriate, we will explain the reason and provide a review route. Measures will be proportionate and will not affect rights already acquired as a consumer.

15. Liability

Each party is responsible for direct loss caused by its intent, fault or breach. Play&Pair is responsible for its digital services under applicable law; the organizer is responsible for organizing and delivering the sporting activity to the extent applicable to it.

To the extent permitted by law, Play&Pair is not responsible for false information supplied by users, participant conduct, organizers' sporting decisions, the state of third-party facilities or independent third-party breaches outside its control. It is not liable for indirect or unforeseeable loss unless mandatory law provides otherwise.

Nothing excludes or restricts liability for intent, personal injury caused by negligence, breach of essential consumer obligations or any liability that cannot legally be excluded.

16. Privacy, cookies and communications

Personal data processing will be explained in a separate Privacy Policy, and cookies and similar technologies in a separate Cookie Policy. Accepting these conditions does not replace any consent that must be requested separately.

Contractual and operational communications may be sent by email, app notification or Service notice. Marketing communications are governed by applicable preferences and legal bases, and you may object or unsubscribe where relevant.

17. Changes to these conditions

We may update these conditions for legal, technical or Service changes. We will publish the new update date and, for a material change affecting registered users, provide reasonable advance notice where possible.

Changes do not apply retroactively to confirmed transactions unless required by law or favorable to the user. If you reject a material change, you may stop using the Service and request account closure before it takes effect, subject to outstanding rights and obligations.

18. Governing law, complaints and jurisdiction

These conditions are governed by Spanish law. Consumers retain the protection of applicable mandatory rules, and disputes may be brought before the courts with jurisdiction under the law, including those of the consumer's domicile where applicable.

Complaints may be sent to willi@wixys.com. You may also use public consumer services or available alternative dispute-resolution mechanisms where applicable. Business users will first try to resolve disputes in good faith and will submit to the courts determined by applicable procedural law.

If a provision is found invalid, the others remain in force to the extent possible. Spanish is the reference version for the launch in Spain; the English version is provided to aid understanding and does not restrict user rights.